However, Gus Centrone, a consumer lawyer in Florida, said student loan servicers position themselves as the main source of information for borrowers and therefore do have a responsibility to provide comprehensive and accurate advice. Like Arkovich, he has received calls from hundreds of borrowers who’ve run into problems with the public service loan forgiveness program, he said.

Centrone is involved in a lawsuit against Navient, which seeks to become a class action. If the case is successful, he said, at least tens of thousands of public servants could be eligible for damages.